Terms of Service

Last updated: October 6, 2026

1. Who We Are

Paxento is a project run within Fundacja Firma Dla Każdego, ul. Lwowska 17/4, 00-660 Warszawa, Poland, entered in the National Court Register (KRS) under number 0000569410, NIP (VAT) PL5252625624, REGON 362170026 (the “Foundation”, “we”, “us”). The Foundation is the contracting party for every order placed through paxento.com, receives all payments and issues all invoices.

Contact: hello@paxento.com, +1 866 571 7005.

2. Scope

These terms apply to the Magento Upgrade Plan and to any other service ordered through paxento.com (the “Services”). The Services are intended for businesses. By placing an order you confirm that you act for a business and are authorised to bind it (“you”, the “Client”).

The plans, their limits and what each plan includes are described on the Magento Upgrade Plan page as it stood on the day of your order. Work listed there as quoted separately is not part of the plan and is agreed and paid for separately.

3. Orders and Payment

You order a plan by completing the checkout on paxento.com. Payments are processed by Stripe; we do not see or store your card details. The plan fee is charged yearly in advance in the currency shown at checkout. Prices exclude VAT and other taxes, which are added where the law requires.

The Foundation issues a VAT invoice for every payment. Business clients in the European Union who provide a valid VAT number are invoiced under the reverse-charge mechanism.

4. Onboarding Audit

Every plan starts with an onboarding audit of your store, completed within two weeks of receiving the access described in section 6. If the audit shows that your store exceeds the limits of the plan you ordered, you may move to the plan that fits, paying or receiving back the difference for the current year, or cancel within 30 days of payment for a full refund.

If your store is more than one patch release behind the current one, bringing it up to date is quoted as a separate fixed-price project. The plan covers updates from the moment the store is current.

5. Term, Renewal and Cancellation

A plan runs for twelve months from the date of payment and renews automatically for further twelve-month periods at the price then in force. We email you at least 30 days before each renewal.

You can cancel the renewal at any time before the renewal date through the billing portal linked in your receipts or by writing to us. Apart from the 30-day refund in section 4, fees for the current period are not refunded. We may end a plan with 30 days’ notice, refunding the unused part of the fee, or immediately if you materially breach these terms.

6. Your Responsibilities

To deliver the Services we need access to your source code repository, a staging environment and your deployment process, and a contact person who can approve releases. You are responsible for backups of your production data, for licences of third-party extensions and for your hosting. Production releases are made only after your approval.

7. Service Levels

We apply security patches within the window of your plan, counted in business days (Monday to Friday, excluding Polish public holidays) from the publication of the patch. Vulnerabilities that are already being exploited are handled the same day where technically possible. Every update is tested on staging before release, but no testing can guarantee that a store is free of defects or vulnerabilities.

8. Intellectual Property

Your code, data and content remain yours, and so do changes we make to your codebase once the related fees are paid. Our own tools, scripts, test frameworks and know-how remain ours; where they are used in your project you receive a non-exclusive licence to use them for your store for as long as you need.

9. Confidentiality and Data Protection

Each party keeps the other’s confidential information confidential and uses it only to perform the contract. Where we process personal data on your behalf, we do so as a processor under a data processing agreement, which we sign on request. Our handling of personal data collected through this website is described in the Privacy Policy.

10. Liability

Our total liability under a plan is limited to the fees you paid for that plan in the twelve months before the event giving rise to the claim. We are not liable for lost profits, lost revenue or indirect damages. These limits do not apply to damage caused intentionally or where the law does not allow liability to be limited.

11. Governing Law and Disputes

These terms are governed by Polish law. Disputes are resolved by the court with jurisdiction over the Foundation’s registered office. If you are a sole trader entitled under Polish law to consumer protection for contracts outside your main professional activity, those rights are not affected.

12. Changes

We may update these terms. Changes apply to new orders immediately and to existing plans from their next renewal; we tell you about material changes in the renewal email.